If you wish to cancel your order, please contact us before it has been shipped. We are unable to cancel orders once they have been dispatched from our warehouse. Please note that you will receive an email notification once your order has been shipped. If you still do not want to keep the package, you can contact us to arrange a return after receiving it. Thank you for your understanding. For further assistance, please contact

support@emmalives.com

We accept payments made by credit card, debit card, or bank account.

If you have entered incorrect email or address information, please contact us promptly. We can assist you in updating your email address, name, and address. However, please note that we are unable to change the details of your order once it has been placed.

For large quantity purchases (more than 50 of the same product) or customization of household/hotel furniture, please contact us at support@emmalives.com and we will provide you with the relevant discount information.

To prepare for shopping for furniture, we recommend the following steps: 
1. Determine your budget.
2. Look for pictures from magazines or design websites that reflect your taste.
3. Collect fabric swatches or color chips for the areas you plan to redecorate.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

To initiate a return, please email us at support@emmalives.com with photos and/or videos of the items and include your order number. Our customer service staff will assess the eligibility of your return request within 3 business days. If your return is accepted, we will provide you with the return address and instructions on how and where to send the package. Please note that unauthorized returns will not be accepted. We recommend using a shipping method that provides tracking information and requires a signature to prevent any loss during the return/exchange process. Once we receive your return, we will inspect the item within 3-5 working days and either issue a replacement for exchange or process a refund. For more details, please refer to our Return Policy.

We offer a 2-year warranty for our products. If you experience any issues or have questions about the product within 2 years of purchase, please contact us at support@emmalives.com with pictures and videos demonstrating the problems you are facing. We will respond to your email.